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Store Policy

Customer Care

At Saintes et Amour, a brand of Haven Creations LLP, your satisfaction is our top priority. Whether you have questions about your order, need assistance with returns, or want to learn more about our products, we're here to help!

​​Contact Us

Registered Business Name: Haven Creations LLP

Brand Name: Saintes et Amour

Registered Office Address:

  • A-61/1, 1st floor, Street no.5, Meet Nagar, North-East Delhi, Delhi-110094

Email Support:

Live Chat:

  • Connect with us directly via our live chat feature for real-time assistance (available Mon–Fri, 11 AM–5 PM).

Social Media:

  • Message us on [Instagram, Facebook, etc.] for quick responses to your queries.

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Frequently Asked Questions (FAQs)

Check out our FAQs to find answers to common questions about:

  • Shipping and delivery times.

  • Order tracking and status updates.

  • Returns, exchanges, and refunds.

  • Product details and care instructions.

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Order Tracking

Keep track of your order in real time with Order Tracking Tool. Simply check email and SMS provided by shipping partners and enter your tracking ID to get updates on your shipment.

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Returns and Refunds

  • View our Return Policy for details on how to return items, eligibility criteria, and refund timelines.

  • To initiate a return, contact us at hello@saintesetamour.com with your order number and reason for return. Our team will guide you through the process if eligible for return.

Policies

  • Shipping Policy: Learn more about shipping rates, delivery times, and international shipping information here.

  • Privacy Policy: We value your trust. Read how we protect your data here.

  • Terms & Conditions: Ensure you're familiar with the terms of shopping with us here.

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Feedback and Suggestions

We’d love to hear from you! If you have any feedback or suggestions to improve your shopping experience, please email us at hello@saintesetamour.com.​​​​​​​​​​​

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Notes for Customers:

  • Delivery times may vary depending on the supplier.

  • Custom and Print-on-Demand products may require additional processing time (typically 2–5 business days).

  • International shipments may experience delays due to customs clearance, holidays, or local courier service issues.

  • Real-time tracking updates will be provided via shipping partners once the order is shipped.

  • All orders and operations are managed by Haven Creations LLP, owner of the brand Saintes et Amour.

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Privacy & Safety

Privacy Policy

Last Updated: 10/10/2025

Saintes et Amour is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information, ensuring we comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Data: Name, email address, phone number, shipping and billing addresses.

  • Transaction Data: Payment details, order history, and purchase information.

  • Technical Data: IP address, browser type, device information, and cookies.

  • Marketing Preferences: Information related to your subscription preferences and marketing communication.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.

  • To provide customer support and resolve inquiries.

  • To send updates about your orders and promotional content (if you opt-in).

  • To improve our website and personalize your shopping experience.

  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your data based on:

  • Consent: When you subscribe to our newsletter or agree to cookies.

  • Contractual Obligations: To fulfill your orders and provide customer support.

  • Legal Obligations: To comply with tax laws and other regulations.

  • Legitimate Interests: For analytics, fraud prevention, and business operations.

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Razorpay, PayPal).

  • Shipping providers (e.g., FedEx, DHL, other couriers).

  • Marketing platforms (e.g., Mailchimp, Canva).

  • Analytics providers (e.g., SEMrush). We ensure that all third-party services comply with GDPR and protect your data.

5. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Update any incorrect or incomplete data.

  • Erasure: Request that we delete your personal data.

  • Restriction: Restrict how we process your data.

  • Portability: Request to transfer your data to another organization.

  • Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, contact us at [hello@saintesetamour.com].

6. Cookies

We use cookies to:

  • Analyze website performance and enhance user experience.

  • Provide personalized product recommendations.

  • Enable functionality like shopping carts and user accounts.

For more details, refer to our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill orders and provide related services.

  • Comply with legal, accounting, or reporting obligations.

8. Data Security

We use industry-standard measures to protect your personal data from unauthorized access, including SSL encryption, secure servers, and regular security audits.

9. International Transfers

If you’re located outside India, note that your data may be transferred to, processed, and stored in India where our operations are based.

10. Contact Us

If you have questions about this Privacy Policy or need further assistance, reach us at:

  • Email: [hello@saintesetamour.com]

  • Address: A-61/1, 1st floor, Street no.5, Meet Nagar, North-East Delhi, India, PIN-110094

Cookies policy

Last Updated: [10/10/2025]

At Saintes et Amour, we use cookies and similar technologies to enhance your shopping experience, analyze website performance, and ensure seamless functionality. This Cookie Policy explains what cookies are, how we use them, and your options regarding their use.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit our website. They help us recognize your device and improve your browsing experience by remembering preferences and tracking site usage.

2. Types of Cookies We Use

a. Essential Cookies

  • Purpose: These cookies are necessary for the website to function properly, such as enabling secure checkout and account login.

  • Example: Session cookies to remember your shopping cart contents.

b. Performance and Analytics Cookies

  • Purpose: To collect information about how visitors use our website, such as page views and navigation patterns, so we can improve functionality.

  • Example: Google Analytics cookies to track site performance.

c. Functional Cookies

  • Purpose: To remember your preferences (e.g., language or region) and provide enhanced functionality.

  • Example: Remembering items in your wishlist or saved cart.

d. Marketing and Advertising Cookies

  • Purpose: To deliver personalized ads and measure the effectiveness of our marketing campaigns.

  • Example: Cookies used by platforms like Facebook or Google Ads for retargeting.

3. How We Use Cookies

We use cookies to:

  • Remember your preferences and improve your user experience.

  • Enable smooth navigation and secure transactions.

  • Analyze site traffic and performance.

  • Provide personalized product recommendations and marketing.

4. Third-Party Cookies

We may allow third-party service providers (e.g., Google, Facebook) to set cookies on our website for analytics or advertising purposes. These cookies are governed by their respective privacy policies.

5. Managing Your Cookie Preferences

When you visit our website, you will see a cookie consent banner. You can choose to:

  • Accept All Cookies: Allow all cookies for optimal functionality.

  • Customize Preferences: Choose specific categories of cookies to allow or block.

You can also manage cookies through your browser settings:

  • For Chrome:Chrome Cookie Management

  • For Firefox:Firefox Cookie Management

  • For Safari:Safari Cookie Management

Please note that blocking essential cookies may affect the functionality of our website.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be reflected here, with the "Last Updated" date at the top of this page.

7. Contact Us

If you have any questions or concerns about this Cookie Policy, please contact us at:

Payment Methods

Payment Methods

  • Credit, Debit Cards, Visa Cards, Mastercard, Rupay cards

  • Gpay / Phonepe / Paytm / BHIM / UPI payments / Net banking / EMI

  • Wallets - Airtel money, Jio Money, Ola Money, Mobikwik.

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